Shipping Policy

Thank you for shopping with PrimeGate Store. We are committed to providing you with a smooth and reliable delivery experience. Please review our shipping policy below.

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1. Processing Time

• All orders are processed within 1–2 business days after receiving your order confirmation email.

• Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders, processing times may be delayed. We will notify you via email if there are any significant delays.

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2. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Delivery times depend on your location and the shipping method selected. Estimated delivery times:

  • Within UAE: 1–2 business days

  • GCC Countries: 5–10 business days

  • International: 7–14 business days

Please note that delivery delays can occasionally occur due to unforeseen circumstances.

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3. Shipment Confirmation and Tracking

• Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).

• The tracking number will be active within 24 hours.

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4. Customs, Duties, and Taxes

• PrimeGate Store is not responsible for any customs duties, taxes, or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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5. Damages

• We take great care in packing your order securely.

• PrimeGate Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• Save all packaging materials and damaged goods before filing a claim.

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6. Incorrect Shipping Information

• It is the responsibility of the customer to ensure the shipping address entered is correct.

• If an incorrect address is provided and results in the package being returned, the customer will be responsible for any reshipping costs.

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7. International Shipping Policy

• We currently ship internationally to most countries.

• Please be aware that delivery times for international orders may vary significantly depending on customs procedures and local postal services.

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8. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us:

📧 Email: sales@primegate.store
🌐 Website: https://primegate.store